thank you for you staying in my place during your visit in Florence.
Our services are well descripted and we do every day to make better and better. Of corse we are more concentrated on what you really need, good rest, good bed and clean room and bathroom. Your room was clean and cleaned daily, bathroom was cleaned at less one in a day, sometimes even 3 times, the mattress is ergonomic and very pleasant for sleeping.
For the kitchen we have just micro, fridge and cattle for hot water, there is always plastic cups, cutlery and dishes.
I was there all days every day and you never stop to say something, to share with me few words or ask some additional services, I stay there for you, to help and to make your stay more pleasant.
I am very displease that we didn't satisfy your needs and will do everything to make better for your next coming.