Dear guest I feel really sorry reading your feedback because we are honest and really clear about what we offer:
If you had read the description you would have known that the house is small (40mt2) and that it is part of an ancient farm deep in the countryside 2 km far from the village, for this reason we always choose the meeting point in the village where we live, this only applies before 8 pm, max. As soon as i received the booking I Immediately sent to you all information about the house and check in and I was very clear and precise. After some time you confirmed the check in before 8 pm. That day at 7,30 pm while i was waiting for you, you called me and informed me that you were still in Venice (264 km far away) and that you would have left immediately. In reality you left Venice at 9.30 pm in fact you arrived at 1,30 am and not at midnight! I'm surprised by the fact that you say you didn't receive assistance from us because at that point we could have refused checking you in so late, since this is not an hotel (This is also the reason for late check in fee), instead we stayed up (3 people) and talked to you on the phone. The fact that you didn't understand our directions was due to your poor english. The address on our account is absolutely correct and every other guest could find the house easily, even bacause they respected the meeting hour.
I regret recommending you to other hosts in the feedback I left you, this is because the next day you called me and said everything was going well and then wrote something completely different on my profile! Next time I suggest you read carefully the description and the location of the apartment before booking and respect the check in rules!