Hi Louise I’m sorry your stay wasn’t as enjoyable as it could have been. I‘m a little surprised by the feedback as we haven’t had this type of feedback before and other guests have had positive experiences. We go to a lot of effort to ensure our place is welcoming and comfortable but I’ll be sure to look into some of the observations you have made to see if we can improve the experience for future guests. Unfortunately Sydney was experiencing a prolonged heatwave while you were there, which I appreciate may have made things a little more uncomfortable than usual. Normally our place is quite cool but I will definitely let future guests know that the air-conditioning is only installed in the master bedroom. All other amenities were clearly stated in the description (there was an outdoor clothes line available for your use in the backyard). I’m also sorry to hear you didn’t feel entirely safe walking from the train station with your luggage. I can assure other guests that many people (locals and visitors) commute to and from the station with their bags. The station is well frequented during the day with shops across the road ensuring people are always around. Of course as with any train station around the world you need to be careful and the same applies when travelling at night time. Generally the area is safe and I wouldn’t consider it to be secluded.