To future visitors of the arthouse,
I have never had to respond to a review like this before, so firstly I would urge you to read the many positive reviews that we have had for our first 2 years being hosts in the airbnb community, which highlights the ongoing good nature and service that we provide our guests and which contradicts much of what this guest has falsely stated here.
From the first conversation we had with satma, we were reluctant to host her. there was a rushed and dismissive tone to her voice and we felt we were making a mistake in agreeing to host her. However we agreed to do so as the easter weekend was approaching fast and we did not want to let her down. We are confused by Satma's review and can only think that she is more suited to a 5-star hotel with sanitised and character-less perfection, not the interesting texture and colour and quirks of real people's homes.
We make ourselves available on the phone 24/7 while our guests are staying, we make it clear there is a resident cat who is totally beautiful and can be locked out for people who would prefer that, (we have even had her stay off-premises for guest who would prefer that) and the house sleeps 5 with no problems with an emergency 6th bed if required.
The linen is always immaculate and no-one had used the house since it was vigorously cleaned prior to Satma staying.
We are very disappointed and sad to read the falsehoods in Satma's review, and hope that this review can be overlooked in context of all the fantastic reviews we have received to date.
We hope to see you at the 'arthouse' sometime soon and show you how great a place it is to stay. There will be a couple of cold beers or sparkling wine on arrival to greet you.
Cheers and Thanks, Damien