I love Airbnb! Love hosting--I have met so many interesting and deeply kind people from all over the globe--I like sharing my knowledge of my beloved Venice, and I get enormous pleasure from making each guest feel welcome. There are really very few things that will make me SERiOUSLY dislike a guest: Number one would be agreeing to pay my assistant to greet you because you want to arrive outside of check in times, arrive outside of said times, then NOT PAY HER. Number two would be to damage my home or belongings in some way, Not Tell Me About It--AND THEN DENY it ever happened! James managed to commit both of these low, childish and irresponsible acts in one stay! The sum he quotes was the maximum it might be, if the countertops could not be cleaned and had to be replaced. IF they could be cleaned of the large blue stain from the "Pre-Workout Mix" that James did admit to spilling and leaving (after he was told my cleaners had already witnessed him using the stuff) the amount would of course be significantly less. I wrote this to James, but he obviously considers himself a kitchen countertop expert, was insistent that I didn't understand what countertops were for OR how they worked and that he wouldn't pay for anything above cleaning supplies. He claimed that IF he had managed to stain them, it was because my countertops were DEFECTIVE. Obviously James has only previously encountered linoleum and is unfamiliar with high end designer kitchen surfaces! He then threatened to "contact his counsel"-- I have yet to get an appraisal from my contractor, and so have not made a final claim as to amount--But none of this explains why James refuses to pay my assistant for his late arrival (agreed to by him in writing before his arrival).
Let me add a third reason to really dislike a guest: If they are pretentious know it all prigs.