Dear Eran, I am so sorry to ear so!
It was lovely meeting your parents and your wife, with whom I add long conversations, during your two days stay.
As you recall you confirmed that you would be at 17h to check in, and then decided to stay at the beach on Alentejo... I do an effort to make all check in and check out myself and also to make sure the guests get to the house with loosing themselves, sending text and email messages with indications. I was very much available for your and your family requests, therefore I am sorry to ear so. I myself have other compromises, since this is not a business to me, nor an hotel for the guests. I am not obliged to offer machine washing soap for personal guest usage. , as well as the toals for the beach are also not mandatory,
Again, I am so sorry to ear your words after such great long conversations with you and your family.
Yes, there are check in and check out hours, and when hosts compromise I expect them to at least try to be there on time.