Thank you for staying with us and for complementing the staff. Sorry you also didn't enjoy them being in the kitchen (where they work). Additional to the pool, the Villa offers books, TV's in each room with cable, a large garden to play soccer, cub, hide n seek etc and various games (Monopoly, Trivia etc) . Most ppl don't mind walking up or down a small hill to get to the beach, restaurants and shops. Sorry you feel that the transportation was expensive, 11 people can be a lot to drive around and will cost you no matter where in the world you are...Perhaps we can purchase some bicycles for future guests as a solution.
Most properties in the world locks their gates/doors at night for safety. The resident care persons job is to open and close whenever he is asked, so don't worry about having woken him up, Steven is a trooper!
In the future, I suggest doing some thorough research about the country and what it means to rent a Villa in the Caribbean vs just staying at a hotel, which could have been a better fit your you it seems since Jamaica is the 3rd biggest Caribbean island and the distance to excursions no matter where you stay require a car & driver.
Thank you for your first Airbnb stay, research is key ; )