It is true, we never met, dear Ib!
I work with Carolina who was so happy to be helpfull and I AM very happy she helped you out in a nice way.
We used an automatic translator for what you wrote, so we are not sure if we well understood.
It would be so nice if you would add that yes! you had the wrong apartamen, but the one you have got was the twin of your! The property where you lived was the right one the one you saw on the add , you just have got the west side instead of the east side.
It was our mistake, we apology, we called you,and we talked to you before your arrival, and At the end we all know that it was really the same!!! We must be fair, and i like airbnb because it gives us this possibility, we should say all about our experience.
We are so pleased you have been our guest, it was such a plesure for carolina, Giorgio and maria Paola to meet you. We hope tos ee you again in Lucca, dearest IB! Giulia