We regret this guest had an unpleasant experience at our place. This is the very first negative review out of well over 100 that we have had in over 3 years of owning this property. We have earned the status of “Super Host” on AirBnB and “Premier Partner” with another major booking service which ranks it #1 on all of Lake Texoma.
We take guests feedback seriously, and we take pride in our excellent reputation.
That said, this is a remote area and we must depend on local part time housekeepers. We do not keep a professional full time cleaning staff, and some of our housekeepers are better than others. We live several hours away, so we cannot always inspect our properties after each cleaning. Because of that, we strongly encourage guests to give us an opportunity to send a housekeeper to correct any obvious cleaning deficiencies immediately, before they abandon their vacation. This ensures a pleasant stay and serves as a learning opportunity for our housekeepers. We are happy to offer a refund or alternate accommodations at one of our other nearby properties if a significant problem cannot be corrected timely. This guest declined our offer to address the issues. However, we did offer them a free day on any future visit.
We dispute the presence of rodents inside the home. We have seen no evidence of that. We send pest control professionals in quarterly and monitor traps regularly to alert us to possible problems with insects or other pests. This is a rural area. Lake Texoma can be seen from the front porch. It is just a block away from a heavily wooded government wilderness area, full of squirrels, raccoons, rabbits, field mice, etc. They are always outside and may occasionally crawl on or under the house, but we have been able to keep them out of the house.
As for cell service, again, this is a rural area and cell service is poor for some carriers. That is absolutely beyond our control. T-Mobile has no coverage here, but most others do. Our family has Verizon and AT&T, and service is not always perfect, but usable.
So don’t be afraid to come experience what 99% of our guests say is a great place to stay!