POINTS FORTS DU LOGEMENT
Arrivée autonomeVous pouvez entrer dans les lieux facilement avec une boîte à clé sécurisée.
Idéalement situé100 % des voyageurs récents ont attribué 5 étoiles à l'emplacement de ce logement.
Perfect location, central and walkable. Super clean, quiet apartment.
Parking gratuit sur place
Espace de travail pour ordinateur portable
1 lit queen size
Ne convient pas aux enfants ni aux bébés
Pas de fête ni de soirée
Arrivée autonome avec boîte à clé sécurisée
I am shocked & devastated about my experience with you! i booked 2 months before my arrival to L.A paid full amount when i arrived the place was a mess, dirty, dusty & full of dead insects and i cancelled my booking the refund is not full while it should be in full because it was…
Réponse de Max :
Fayez checked in to my apartment which was cleaned by a professional just before his arrival, and immediately changed his mind about the reservation claiming that the apartment was misrepresented, which is the first time out of dozens of times hosting I've heard this. He also claimed the apartment was dusty and dirty, but as I mentioned the apartment was cleaned by a professional just prior to his check-in, and verified with photographic evidence. After communicating with Fayez and being sensitive to his claims, I was more than willing and happy to rectify the situation by offering an additional cleaning immediately, connecting him directly with my assistant and apartment manager, but he didn't seem to want the situation to be fixed and immediately canceled the reservation. It seems to me like he changed his mind upon checking into the apt. There were no dead insects as claimed, this is a complete inaccuracy (see any prior review to get a sense of my apartment.) I'm deeply sorry that he had this experience, but I do not believe it's based in reality.
From NYC, living in Los Angeles, CA.
Langues : English
Taux de réponse : 57%
Délai de réponse : Dans la journée
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