i bent over backwards to try to make these guests happy but was unable to do so. Travis's wife sent me three photos a few days after arrival, she took a picture of the floor underneath and behind the toilet, a photo of a small spiderweb in the corner of the shower door, and a photo of a single bug. I can't figure out how there would have been more than an occasional bug since I had just stayed in the unit for over a week and hadn't seen any bugs. Also, when the guests told me there were black ants outside the entryway to the home, I had them treated immediately by my handyman. I had ordered a new coffeemaker immediately after my cleaning person noted it was missing but it took a couple of days to arrive. The windows require pulling a hook down to latch, they do close. New windows are being installed throughout the entire home to provide better indoor comfort during extreme temperatures. I felt bullied by these guests, the issues they brought to my attention seemed like they could have been resolved more quickly by taking a paper towel and removing a small spiderweb or a single bug. They threatened to say my place was infested with bugs when I asked them to limit their communications to important matters. Please see my other reviews to get a balanced impression.