POINTS FORTS DU LOGEMENT
Hospitalité unique9 recent guests said this host offered outstanding hospitality.
Parfaitement propre10 voyageurs ayant séjourné récemment dans ce logement ont indiqué qu'il était parfaitement propre.
Arrivée autonomeVous pouvez entrer dans les lieux facilement avec une boîte à clé sécurisée.
Our spacious and luxurious apartment has everything you need for a luxurious stay in Tijuana. Experience modern TJ from our newly built, extremely secure flat in an excellent neighborhood.
Parking gratuit sur place
Télévision par câble
Espace de travail pour ordinateur portable
1 lit queen size
1 lit queen size
1 lit double, 1 lit simple
1 canapé, 1 matelas pneumatique
Ne convient pas aux animaux
Pas de fête ni de soirée
L'entrée dans les lieux se fait à partir de 16:00
Départ avant 11:00
Arrivée autonome avec boîte à clé sécurisée
Never had the chance to experience the home, so I can't say anything about that... Now the owners, that's another story. I was initially lost when arrived and tried to figure it out but when in finally got in contact with air the reservation was cancelled and owner suceder to kee…
Réponse de Eric :
We care very much about our guests experience, even and especially yours Rachel. I know you had a very frustrating night, and understand you are upset that we could not issue you a refund. Please understand that we honored our commitment and held your reservation for you, we stayed in communication with you as you got lost and did everything we possibly could do help you. Specifically, as with every guest, we provided you with very specific instructions to help you find our place. You admitted you didn't read the directions and set your navigation to take you to the wrong place. We wrote our directions precisely to make sure that doesn’t happen. Then when you got lost and reached out, we advised you to read the directions, which explain exactly how to type our address into Waze, (Hidden by Airbnb) Maps, and Apple Maps. Instead, you called Airbnb and cancelled your reservation. When you reached out again late that evening, even though you had cancelled your reservation, we encouraged you to just follow our directions, check-in to our place, and sort it out with Airbnb over the phone. Instead, you made the choice to check into a hotel. We are a fair business with top priority on customer service. You have every right to ignore our advice, not read our directions, and change your mind after your reservation has started. But we cannot afford to give our customers refunds for that.
I'm 38 and a grew up in Los Angeles. I love to visit and explore new places! I have had the opportunity to visit more than 50 countries, and lived and worked in more than 12 of them! I especially enjoy getting to know new cities and cultures. Now with a seven-year-old daughter I…
Langues : English, Español, Português
Taux de réponse : 85%
Délai de réponse : Moins d'une heure
Communiquez toujours via AirbnbPour protéger votre paiement, ne transférez jamais d'argent et n'établissez pas de contact en dehors du site ou de l'application Airbnb.