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Collin's Mansion

Profil utilisateur de Grace
Grace

Collin's Mansion

15 voyageurs
4 chambres
6 lits
3,5 salles de bain
15 voyageurs
4 chambres
6 lits
3,5 salles de bain

4BR with spacious living room
fully furnished
Complete set of beddings good for 15pax only
Private pool

Équipements

Parking gratuit sur place
Cuisine
Chauffage
Piscine
Climatisation
Télévision

Règlement intérieur

L'entrée dans les lieux se fait à partir de 12:00
Départ avant 11:00

Disponibilité

1 commentaire

Profil utilisateur de Akira
Akira
juillet 2016
While I really enjoyed my stay in the house, I was really disappointed about the points as below. 1. It was confusing for me to be forwarded 2 times. (Ms. Grace→Secretary→a man) 2. The price is not clear. While the document of our contract shows 5k payback as deposit, the money…
Profil utilisateur de Grace
Réponse de Grace :
Hi Sir, Thank you for the comment and we really love to received comments from our previous guest. I do apologize for the confusion we made ob you. Your booking was assigned to several team members to make sure that you will arrived in our resort sound and safe. The Man is Mr. Pewee who was assigned to pick you up from certain area going to our resort, the secretary was assigned to mak sure that everything will be ready inside the house before your arrival. You mentioned " additional payment" but we never asked about it because the price was posted here in airbnb. However, upon check in we required Php5,000 security deposit and it should be refunded to you upon check out ( if no damages incurred during your stay) but you also said that this amount did not return to you. The security deposit should be return to you but if did not happen then we will politely return it to you. I apologize it did not came to my knowledge immediately. I will conduct an investigation about it because the secretary denied about it. I will get back to you as soon as I find out what really happen and why the money did not refunded to you. Lastly I just want to ask if they gave you a proof of receipt of the Php5,0000? If yes please kindly email it to (Email hidden by Airbnb) Once again, i do apologize for what happen and Thank you for being a nice guest.
juillet 2016

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Hôte : Grace

Tagaytay, PhilippinesMembre depuis février 2015
Profil utilisateur de Grace
13 commentaires
Vérifié
Hi I am Grace Gayuma, I love travelling and meeting people. I hope you will have a great time and enjoy your stay at Perfect for Family.
Langues : English
Taux de réponse : 40%
Délai de réponse : Quelques jours ou plus
Communiquez toujours via AirbnbPour protéger votre paiement, ne transférez jamais d'argent et n'établissez pas de contact en dehors du site ou de l'application Airbnb.

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