These guests are fellow AirBnB hosts and pushed for a discount off an already low price. So I am a little surprised by the tone of this review. Other than the fact that he didn't know where to put the garbage when he checked out, we never heard a peep about any issues during their four night stay. We could have helped with some of them if the communication was better. We also furnished them with the manager's telephone numbers, if they needed more immediate help. She never heard from them either.
Most of the complaints don't really have much to do with the house. It has everything to do with rural Costa Rica and the realities of life in the Third World. (Though we really consider it 2½ worlds. We have a lot of modern conveniences.)
One of the greatest attractions of our little house is our proximity to the Monteverde Cloud Forest, and the world famous Reserve only a half mile away. Our property is bordered by the forest on one side, and we have animals in the yard all of the time. With the exception of a couple miles of pavement in and around the town of Santa Elena, ALL the roads in this region are dirt and gravel. They drove on twenty miles of dirt road to get here. This is a rural community on a mountain top.
We do get some tour buses up to the reserve early and late in the day. But the house is pretty airtight, we see them more than hear them. There is a parking area about a half mile down the mountain where the general public is required to park. So that traffic doesn't pass the house. There really isn't all that much coming by. In the seventeen years that we have owned the house, this is the first time anyone considered it an issue. Dirt bikes are everywhere in the third world. They are cheap transportation, especially in rural areas.
The house next door is our manager's home. We like that she is close by if there is an issue. We personally have rarely had any problems with the Internet. We pay for the fastest signal available. We usually stream movies in the evenings during our visits. I am self employed, and work from there. But again, this isn't the US and stuff happens. We have times when the electricity goes out for several hours. Same issue with the water. The Internet can go out too. All of these issues are out of our control. These guests could have called the manager and asked. If everyone is without Internet, there isn't much that can be done. But if not, they also could have tried resetting the router. I do that in New Orleans several times a week.
I do accept responsibility for not being clearer about the dehumidifier instructions. We don't require guests to run it 24/7. We ask them to run it when they are not at home. But as I read my own instructions, I can see how that was misunderstood. I will change that language for future guests.
Humidity is a real issue in a cloudforest. We really try to stay on top of it. We run the dehumidifier even when the house is empty, and pay the $200 per month electric bill to do so (even in the rainy season, and the house is empty much of the time). But this appliance is also probably getting close to the end of it's service life and we will be bringing a newer and more efficient model on our next visit.
Regarding the power strip. I don't have a clue how that happened. When we rewired the house, we made sure that there were two separate circuits for the fridge and the dehumidifier. These are the two appliances that draw the most power, and they need to be on separate circuits. Power surges are part of life down here too. My guess is that the maid or manager put them both on the power strip to protect the appliances. We are already remedying this situation.
I'm sorry that they felt the house was outdated. Seventeen years ago, we purchased a local Tico home, and added some modern conveniences. This isn't a "gringo" house, and we don't charge gringo rates to stay there. We tried to keep the local flavor, and low pricing. We love our little house in the Costa Rica forest, and so do most of our guests. We have some folks that come every year.
I apologize for the length of this response. We are new to AirBnB, and this was our first review. We are not new to renting. Our house can be found on the other major platform, with mostly 5 star reviews. But book it through AirBnB. They have lower fees than the other guys! I hope this is all useful.