Isabel's review is incredibly confusing and contradicts what she shared to our team during her stay. She explained to our team that Wu Wei was romantic, secluded, the room was gorgeous AND she really enjoyed her stay and actually wanted to return and stay in another of our Suites. Our team were happy to hear this as Ysabelle spent very little time on the Wu Wei property during her very short stay this time around and did not experience any of our additional services.
With regards to her room, we are very surprised she is indicating there was a hole in the room. There is a very small space where the roof and wall meet but this is normal for a beautiful antique traditional wooden joglo. There was a very big rain during her stay and perhaps the frogs entered there, but this is not something we have seen before and more likely that they entered when the entry doors were opened/ closed. We are located in the jungle and so there are an abundance of nature beings. However, our rooms are deep cleaned daily by our housekeeping team to maintain our high standard for our guests and we simply do not experience such problems . Our team are also very present with our guests and any issue dealt with immediately. This was also the case with Ysabelle.
Wu Wei has a high speed fiber optic internet signal for the main areas of the property. For the river houses located in the river valley, we provide an individual wifi box. Due to the big rains and wind during her stay, the signal must have been very low.