Hi Nina, thank you for the kind comments, Nina! It was a pleasure hosting you and your family!
As fairly new hosts, we listen to our guest's feedback very closely. Thank you for advising us about the beds, thank you -- we'll be upgrading the mattresses to ensure optimal comfort in the future. We wish we had known and would have addressed them during your stay :)
In regards to the AC vent from the neighbouring building, we apologize that you found them to be irritable, Nina. However, I would like an opportunity to address this for any future guests who may find this to be concerning as we hope the review's comments do not deter you from a fantastic stay.
In staying transparent with all guests, yes there are circulation vents on the neighbouring SAP building across the street (and several floors below) which run periodically. In experiencing an unusually hot and dry 2017 summer in Vancouver, the combination of our guests leaving windows open between July and August, and the neighbouring building running A/C frequently, likely meant that there would be some ambient fan hum coming through open windows.
This being said, Michele and I do want to assure anyone considering staying with us that having lived in our own unit as well as having hosted numerous guests in the past year, that we have yet to find neighbouring noise to be a nuisance nor have had any complaints. If it's of any consolation, we do provide cooling fans in the hot summer months as well.
As always, thank you and please let us know if you have any concerns or questions!
Jason & Michele