I’m so sorry that you think in that way; normally clients see the prices without taxes and when you book normally the prices go a bit higher and that’s is not our fool. And I work with my husband and he has different agents working with him and they had a reservation but there was a cancelation and the correct calendar is my husband’s there is nothing dishonest that’s what we do, some sites has prices with and without taxes and we don’t have nothing to see with it. Your arrival was out of our office schedule and when we have these cases the units are open with the keys in there, unfortunately the security guard did not have the information but you only wait 5 minutes until they give you the check in. Unfortunately the condo has 64 units and we can´t force people to like other people, they are not the owners of our unit so there is no way they can said something about our unit. The unit has cable TV with more than 50 channels and you are able to change the language between English and Spanish. About the refrigerator it breaks down and since the beginning when Angie (our assistant and guest service person) arrives she explains the situation.
The Jacuzzi has maintenance every 2 days so is not rain water, there is not a hot tub is an outside Jacuzzi. I’m not going to excuse all you wrote, the only question I do is why if our guest service went to see you and solve your requesting you never complain about this? why you did not mention that you almost were kick out of the condominium because you brake the HOA rules, you assault an owner and after that the administration bring the police to remove you from the unit because this behavior is not allowed, returning to my point we help you and your family in order you can stay, after this situation you started to complain about the door and many other issues and we were there to assist you, if the HOA paint outside is a situation we can´t manage the common areas are common is not a private area, something that we know and we suggest about this situation if you are not comfortable and the place is really in a poor situation you must report it to Airbnb, because the can help you with this. I can tell you when our guests are allergic or they have asthma we help them even we move them and this is an extra service.