We are deeply saddened to read this review. The only words that Leandra shared to our wisdom steward, Rahde, during the times he checked in with her about her stay each morning, was that Wu Wei was so peaceful and beautiful. Both my husband and I had been sick for several days and so did not have the opportunity to meet with Leandra personally. However, Rahde has been working with us for a number of years and explained there was no indication from Leandra that she was having such challenges. Rahde had given Leandra his phone number in case she had any challenges at all during her stay and had discussed details of the property to her on her first day. If communication about any of these problems had been relayed to Rahde, or directly to us via airbnb, we would have had the opportunity to rectify these problems immediately.
That being said, we, as owners, take full responsibility for this situation. We are currently in our soft opening and soon will be opening a beautiful Clubhouse on the property with Tea House, Restaurant and Boutique. We are learning, growing and will continue to do so. During this transition, we have several menu's from leading restaurants in Ubud so food can be ordered in. Our team can order the food for the guests, or the guests themselves can call and have food delivered using either phone, (Hidden by Airbnb) or (Hidden by Airbnb) via our fast speed internet service. There are over 1000 restaurants/ cafe's/ warungs in Ubud, so an abundance of choice. The majority of our guests also enjoy going out to these restaurants as part of the Ubud experience.
We are also in the process of building our key management team as our focus is a 5* Boutique Estate property. Key team members have just been hired and currently in training. They will all be commencing work at Wu Wei over the coming weeks.
Finally, with regards to the comment concerning hot water, this is an isolated comment relating to the Hermitage House only, not the overall Wisdom Sanctuary. In Bali, we have to understand that it is still a developing Country and there are times when situations like this happen. We do our best to ensure all is perfect at all times but sometimes these things happen. Again, if we had discovered this immediately, it would have been rectified. We have engineering at hand when needed to repair such issues.
Thankfully, almost all of our guests who have stayed at Wu Wei comment how incredibly beautiful it is here. How they truly love their stay. They see and feel what has been created here and are incredibly grateful.