L'appartement est situé dans la zone la plus convoitée de Venise, Place San Marco où se trouve la Basilique de San Marco (chapelle privée des doges jusqu'en 1807) et la pittoresque Tour de l'Horloge, avec les statues Vénitienne Mori qui se trouvent au-dessus de la tour, marquent le temps en frappant la cloche... un paysage unique qui incarne la magie de la ville lagunaire.
1- All our employees (check in staff , maintenance staff ) are required to show BestVeniceApartments’s badge .
Check in :
THE CHECK IN AND THE DELIVERY OF THE KEYS TAKE PLACE AT OUR RECEPTION WHICH IS LOCATED AT SANTA CROCE 515 (VENICE PIAZZALE ROMA). AT ARRIVAL, WE WILL PROVIDE THE GUEST WITH ALL THE INFORMATION AND INSTRUCTIONS TO GET TO THE PROPERTY RESERVED.
1- Please communicate your expected arrival time at least 10 days before arrival.
2- Check-ins start at 3PM and they are free and guaranteed till 11:00PM
3- All arrivals after 11.00PM will be managed the next day
5- At check in all guests must sign a document : authorizing the withdraw by credit card , taking note of the Property Regulation , taking acknowledge and undertaking to respect all the rules of the house .
6- Tourist tax must be paid by cash at arrival : approx € 2,50 per person per night
Check out :
1- Check out must be done within and not after 10AM
2- In case the guest does not respect check out time it will be our responsibility to contact the guest and following to guests behavior My Ovatta will reserve the right to charge an additional fee equal to the price of one night . My Ovatta also reserves the right to (in case we need to clean the apartment in order to have it ready for the next arrival ) insert in suitcases all clothing and personal effects of each guests and to deposit all in an established place
3- At check out the Customer must bring the keys back to the reception located at Santa Croce 515 , otherwise the Customer shall return the missing key at his/her own expense . If keys are missing after the guest’s check out and the guest does not send them to us a cost of 50,00€ will be charged to the guest for the duplication of the key .
1) Luggage must be picked up before 11:00PM , otherwise they will have to be picked up only the following day.
2) My Ovatta Srl does not take on the responsibility for damage of fragile and perishable items carried by the guests..
3) All luggage must be carefully sealed and labeled. My Ovatta Srl does not take on the responsibility for any loss, damage and theft
4) My Ovatta srl does not take on the responsibility for any loss or damage to guests’ luggage or objects in custody
1- Every request for extra laundry services or for an additional bed linen is on request and have a surcharge .
2- For your smaller children we can offer a baby cot complete of sheets and blanket at the cost of 10,00€ . We only need you to require it writing us at the moment in which you’re booking the apartment or at least 2 days before arrival .
3- In respect of the neighborhood we require to all our guests to respect condominium’s times applicable all around Venice : please do not disturb from 9pm to 8am and from 1pm to 4pm . In case those hours are not respected and as a result of complains from the neighborhood or other guests , penalties are up to 500,00€ . Those hours must be respected in all adjacent spaces or of relevance of the apartment (gardens , terraces , balconies , common areas , stairs etc…)
4_ All guests arriving in Venice must be registered at the police and the number of guests must respect the exact capacity of the apartment : in case that the costumer for his/her own initiative hosts friends and /or relatives without giving any communication to the structure the company My Ovatta srl will not be responsible for any penalties charged to the guests .
5_ Being that all around Venice there are specific rules for the disposal of waste , Customers are required to respect those regulations posted inside the apartment .
6_ Any sanction that My Ovatta srl should receive for the improper behavior of the Costumer during his/her stay in our apartment will be charged to the Customer .
7_ In case of no show the Customer will be charged the full amount of the reservation .
8_ Within 12 hours from check in , the Customer is required to notify My Ovatta srl any defects in the equipment supplied , any breakages or damage found in the apartment , any malfunctions installations or appliances and anything that the guest thinks is not appropriate to what he/she booked . Such notice must be sent in a written form to our maintenance assistance (information for this assistance are present in the internal of the documents that the check in assistant will give you during the check in )
9_ Booking our apartment the guest accepts the house’s rules and declares to have note and approved what indicated in above house’s rules
Cet hôte applique des conditions d'annulation strictes
Si vous annulez jusqu'à 30 jours avant le voyage, vous recevez un remboursement intégral. En cas d'annulation au cours des 30 jours précédant le voyage, vous recevez un remboursement à hauteur de 50 % du prix à la nuit. Les frais vous sont remboursés intégralement.
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