Réponse de Hoyoung :
Hello~! First, thank you for the candid statement on our hosting.
First, about the wifi-eggwe sincerely do apologize for the inconvenience. We used to put all the eggs in each studio, so that the guests could use it right after the check in. However, since we are running a self-check in and out system to avoid unnecessary checking procedure, sometimes it is hard to manage all the machines with other amenities. Furthermore, there were 2 cases of guests taking our sharing pocket wifi to their country without notice. We took a lot of effort to get the machines back. That's why we are keeping all pocket wifi at our office and sharing to guests who require it after simple notification or message via Airbnb. We send our free pocket wifi to all guests who ask for one directly to the studio. We hope you can understand this.
Second, about the toilet, you sent the message "the water go down very very slow" "how to fix" "seem no suction " at 00:20 am. So our host hoyong replied "Do not put anything in the toilet bowl. The toilet is blocked. It is too late now. I can fix it if I get an employee tomorrow morning." at 00:21 am. Then you said "but we need to poo", so Hoyong accepted the request, and said " This is caused by careless use of toilet bowl. I'll go there now. Please be careful when using" and in the end, you replied "yes". This is the direct message we've talked on Airbnb message channel.
We have to correct your announce of you not requested for the help. We do have all proof on Airbnb channel. Also, we as normal people before being the hosts to our guests, have same emotion and feeling on the accidents what we cannot expect. There was not tissue only into the toilet but other wastes too. Put that aside, we found out your attitude of treating our host like a servant, which makes us really uncomfortable. We do not expect a warm greeting from you even if the visiting was at 00:30 am.
However, the way you told our host to take care of the problem and blame for him was out of manner and that is why did not treat you like our kindly guests as well. Especially, when all the staffs available of different languages went home, and our host Hoyong woke up during the night and went to help you, you guys laughed at his unskilled English with your arms crossed, even though he was desperately using translator with dictionary to help you out at 01:00am! Please at least have a simple respect for people who try to help you. Hoyong must had helped you out to unclog the toilet if you have required the help in a mannered way, as we had kindly solved few similar cases with respectful guests like informing the instruction(already shown in the guideline we sent before check in) for using heater and so on during the midnight.
In life, there are indeed unexpected problems that we need to face on. However, we are eagerly ready to solve any inconvenience our royal guests might encounter. The gist, what we only hope for, is a warm conversation with respectful request as a global family around the world. We are prepared to help our friends out with their traveling in a reasonable way around Korea and sincerely long for their wonderful experience during the stay. Anyway, we hope you understand our standpoint on the principle of caring our guests. Hoyong, our host who is running more than 90 studios around 4 places here in center of Seoul has been running guesthouse for 7 years, and he was so sad for your case and never been treated like this before, even we as a part-time worker at the office felt disappointment after hearing this happening. Anyway, we hoped you enjoyed traveling here in South Korea and hope could find a perfect accommodation at next visit! Good luck. :)