Thanks a lot for your comment Renae, I feel so sorry that there are some misunderstandings here. let me clarify your comments one by one here:
1. Please note the use of iron is not free, this is stated quite clearly in the description of the property and I have also explained to you face to face and now I realized that you didn't check the description before you can make a serious comment. (I understand that you are a student and quite busy for your final exams )
2. The mattress is a firm one because many of my guests like firm ones, however, if you gave me feedback after you checked in, I would also have good solution for you, perhaps you just didn't want to trouble me, appreciate if it was your intention.
3. As for the utensils, there are plenty in the kitchen, it is the first time that somebody complain about this, quite strange. I remembered that I have showed you where the utensils were.
4. There is no study desk in the guest room originally, please check the pictures of the room as advertised carefully, at the very beginning I planned to buy one if you were willing to pay me $5/day to cover the cost, however you told me you didn't want to pay for this and you could make use of the big dinning table when necessary, since there is a desk in the master room (please again check the pictures as advertised carefully) and the room was not booked at the time when you checked in, to meet your needs, I moved the desk from master room to your room with no charge.
that's a whole story...
It will be very hard to meet every guest's needs and requirements, however, I will try my best to provide the best service for my guest.