Réponse de Nancy :
Hi Glen, i´m confusse about the located of Casa Rhoyej, because, in the description say is a 15 o 20 min driving to the down town, and theres access to transport public, we are not in the down town, because, sometimes theres social problems in there, and Casa Rhoyej is not clouse of that problems. i will review the information in the page, tanks.
Respect of the check out, well, we check when our visitants live, all the rooms, to see if they don´t forget something, and before to delyver the key to the new visitants, we make clean again to be sure the conditions the house; so we know that shoes and cloud, were not there afther; you and your grup dont did the clean, the house was a mess, and tanks of that i chance the page, and know we have a cost for cleaning, but in the messenge when i coment whit you the situacion, i say we found a chair broken and durty with spots, so the cost for an extra person is aroud $400, and the fix of the chair, cost $800, so in total is $1,200, and that is why we dont ask you the pay for all the damages, and just take de deposit for $500, dont even the half of the cost of damage; and you don´t give me an answere or other solution. i realy sorry to have to read this by this page, but if you preferer is ok.
we prefer have a nice end and no figth, i suggest to you, if you are the responsable for a group, you must be present in the check out in the house, to be sure what is the situation, unfurtunaly you must to live al 4:30am, and i got a taxy for you, remember? and no body stay to the check out, Tom arrive with hurry, he view there´s many things in the house, he say: is not mine, i don´t want to" and left.
that is what hapen, we hope have a next and best experience with you, Casa Royej, is open for everyone. Tanks