We are extremely sorry this home wasn’t up to your standards. An unclean home is unacceptable, we strive to keep our homes impressively clean and if you look at our other reviews will see that cleanliness is something we pride. One issue with this 80 yr old home is the old windows, we have scheduled them to be replaced. All trim/doors are being repainted next week. We address all repairs immediately upon request and this is the first we’ve heard of the drawers not functioning. As for the distance to downtown, I just (Hidden by Airbnb) mapped for verification, from the driveway to Nissan Stadium it is 6.4 miles/12 min or 7.0 mi to Broadway, our listing states mileage not minutes, though it should never take 25 minutes, even in heavy traffic. We live in the neighborhood (Tyler is a native) and are extremely familiar with traffic patterns and locations. Our cleaner was finishing the prior cleaning when members of your party arrived and she reported they loved the home and were super friendly, we understand you arrived late and had concerns. We attempted to address them by having a deep clean done, we were unable to supervise the deep clean because we were out of town at an Airbnb ourselves. However, we attempted to follow up the next day and didn’t get a response. We have switched cleaning companies and expect to never have this happen again. We left you a wonderful review, and offer you 50% off your next stay.