Thank you for your review and sorry for the inconvenience but there is something that is not true in the story.
1. I did not forget to tell my staff as the building just changed the check in rules last min that we need to help our guests with check in. You arrived an hour late and it was our fault as I could not contact to my staff BUT I did find an alternative hotel for you within 10 mins and YES OFFERED to pay a large room for 4 of you. However, you did not book 1 room, but 2 rooms and I had to pay more than DOUBLE with no complains. We did go to the final decisions that I would pay for the hotel and no refund for the first night but free airport transfer, OR you would pay for your hotel the first night and I would give refund. I also explained that paying double for the hotel and refund means I made no money and you stayed for free is very hard for us and I did advice to contact airbnb and let airbnb made decision and I am happy for their fairly decisions. HOWEVER, I did say 4 times that please ask them to contact me on my other emails because I could not reach to this email that I signed up for this account at that time, and for some reasons, you did not do it. Because I had no way to contact them as they didn't send email to the email that I wanted to, they made decisions on your side.
The apartment that you said you booked that was not cleaned WAS NOT TRUE. I told you I UPGRADED you to a biggest apartment with the most views, and you were happy with it, even when I told you that you can go back to your apartment if you need the 4 beds (although I didnt mention it on my listing, just leave a spare one in the living room) and you said it is Ok with that unit. It was empty but because you wanted early check in, and I would like to upgrade, that is why you had that apartment which you said it was a bright spot for your trip.
Once again, I am terribly sorry for what happened. However, leaving an untrue reviews and did not tell airbnb my contact email in purpose, I don't think it is fair.