Thank you for your review. Glad to hear you had a very good stay.
For the benefit of other guests.... the windows in the living room most certainly do open, can only assume this guest was not familiar with sash windows that slide up/down rather than swing open/shut.
Will ensure this is now covered in Info Pack and 'meet and greet' introduction, as safety is key.
Any such questions are better raised during the stay than being 'saved' for a review. As per the Info Pack in the apartment, and the 'meet and greet' introduction, we try to make it clear we would come over straight away to help / explain anything to guests.
Similarly with the bed, having been over to the apartment upon reading this review, there were a couple of bolts that just needed tightening.
We live locally, and always on hand to deal with any issues asap to ensure the best possible stay for our guests.