Hi Adam and Stef, As you booked so late, perhaps you didn't have time to read the listing or the house rules. It clearly states at the beginning of the listing that this is "our home away from home" - not a holiday let. The kitchen has a 4 burner stove and oven, microwave, 2 coffee machines, electric frypan, toaster, electric kettle, complete set of saucepans quiche pan, casserole dish, lasagne dish, cake tins, rice cooker, 2 dinner sets. I'm not sure what more you could need for a weekend. Powerpoints are turned off to conserve electricity. It is very easy to turn on the airconditioning as one gets out of the car, and certainly doesn't need to be touched afer that. Not sure what the issue was with keys as no-one has ever complained about that before. The bin was not emptied, blinds were left open, paper rubbish left on the floor and bed linen not removed and placed in laundry as requested in the house rules. I suggest you plan your trips a little earlier to allow you to look for more expensive accommodation.