Nasim has no reviews nor recommendations on airbnb. My property has several positive reviews and the majority of them are a 5 star rating.
Nasim and her family falsified information about cleanliness and damages to attempt to claim money back. Her entire review is false.
The property is professionally cleaned and damage checked after each stay. The guests only 3 days prior to Nasim were given a 5 star rating as the house was left immaculately and with no damage.
The hot water system is new from January 2018 and is in perfect working order. There was no 'guy came fixed it late night', this is completely false.
Hotel style toiletries are provided in the bathroom as an extra for guests - most people find this special touch lovely and are thankful as it is above and beyond what most hosts provide.
Nasim and the family will be charged for the damage they caused to the bed frame, which will be repaired/replaced, and the lounge suites have been professionally steam cleaned following their stay as they spilled liquids all over the lounges, and a professional cleaner will clean, as per every stay.