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Large pool laid out, with bubbling jacuzzi, shower and modern sun beds.Large pool laid out, with bubbling jacuzzi, shower and modern sun beds.
Maison entière

Villa Natura Relax By 5StarsHome Mallorca

Villa Natura Relax By 5StarsHome Mallorca

8 voyageurs
4 chambres
5 lits
3 salles de bain
8 voyageurs
4 chambres
5 lits
3 salles de bain

New Design Villa for 8 adults plus babies with 4 Double Bedroom, 3 bathrooms, large fenced pool, garden, Wifi Internet, air conditioning throughout the house as well as DOMOTIK-System, close to Sa Pobla

Équipements

Climatisation
Équipements de base
Chauffage
Fer à repasser
Espace de travail pour ordinateur portable
Télévision

Couchages

Chambre 1
1 lit double
Chambre 2
1 lit double
Chambre 3
1 lit double
Chambre 4
2 lits simples

Règlement intérieur

Pas de fête ni de soirée
L'entrée dans les lieux se fait à partir de 16:00
Départ avant 10:00

1 commentaire

Profil utilisateur de Aaron
Aaron
août 2017
Upon check in we were told to that the air con was broken and would be fixed within the next four days. Four days went by and the air con wasn't fixed. When I complained I was offered fans which still didn't turn up at the time the rep told me. On the final night we were eating d…
Profil utilisateur de 5StarsHome
Réponse de 5StarsHome :
An incredibly frightening experience. At first glance, Aaron and his travel group are normal and nice guests, the type of guests we normally receive. A quiet family, nothing out of the ordinary. Due to a technical problem on the property the air conditioner was automatically turned off every 15 minutes. So we offered them fans to make their stay pleasant. This was Tuesday, we delivered 5 fans with an extra expense of the property to improve the stay and that same day we were with the young man of the family who on Thursday the technician could come to fix the problem. This person told us that no problem if it is fixed is better. On Thursday at 5pm as we said, the air conditioning technician and the owner of the house went to the property, they rang the bell and from afar you told them to go away. Then the owner called us and asked to call you, but unfortunately nobody took the phone. Then the owner called us and asked to call you, but unfortunately nobody took the phone. So someone from our team had to get on the road to see what the problem is between you and the technician. It was the same person who brought and set up 5 fans and who previously already agreed with you that today the air conditioning would be fixed. Aaron and family kicked us out of the house and even called the police to say that we were assaulting them….what an absolute load of rubbish!!! They filmed all the time and it seemed as if he was looking for a “good story”. This has been one of the most ridiculous episodes that we have experienced with a guest. The police went to the property to see where the problem is, evidently saw that this family has some problem and behave in a strange way. And by the way…If it is so important for you not to frighten your children, you should avoid such behavior and procedure when the children are present. But on the contrary, the situation was provoked and now misrepresented. .... An absolutely embarrassing behavior that we can definitely not recommend another host. And the most ridiculous is that Aaron demands a 100% refund !!! “As requested on the day of our departure I expect a full refund for assaulting my friend, scaring my children because of your aggressive behaviour and ruining our family holiday. Regards Aaron Holmes” UNBELIEVABLE!!!! It is sad and unfortunate behavior and attitude towards professionals who strive to provide a good service. The only thing we can do is to apologize to us that the air conditioning system had an unpredictable defect and it was unfortunately not possible to fix this in 24 hours because of the fact that it is difficult in the high season to get a technician with spare parts. We can understand that you are disappointed that the air conditioning did not function flawlessly but this in no case justifies such behavior. We hope you think about your behavior again and maybe you see it was not quite right. We wish you and your family all the best.
août 2017

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Disponibilité

Hôte : 5StarsHome

Îles Baléares, EspagneMembre depuis juin 2015
Profil utilisateur de 5StarsHome
95 commentaires
Vérifié
5StarsHome - Trust & Travel Office: C/ Sa Pobla-Llubi 23, 1º 07420 Sa Pobla  Balearic Island Spain 10:00h a.m. - 19:00h p.m., Monday to Friday. 10:00h a.m. - 14:30h p.m., Saturday Contact 5StarsHome 24h assistance travelers, for emergencies in the…
Langues : Deutsch, English, Español, Français
Taux de réponse : 100%
Délai de réponse : Moins d'une heure
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Adresse

Sa Pobla, Illes Balears, Espagne

Located in the north of the island, this beautiful villa is close to the historic towns of Pollensa and Alcudia.

Mallorca offers more than 300 days of sunshine a year, ideal conditions for your per…

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Arrivée

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