Hi, Hayley. We’re incredibly sorry your experience was so uncomfortable and frightening— we appreciate the feedback very much of course. We’re a little surprised to hear about the dirty sheets and general lack of cleanliness, as we pay for a cleaning service and had a very responsible friend accompany the cleaners last time. Considering that he vouched for the quality of their work and general cleanliness of the house upon completion of the cleaning, it seems we need to have a word with him (and the cleaners) about cleanliness standards!
Regarding the door(s): we haven’t heard of anyone having trouble with the code lock until now—perhaps a repair or replacement is necessary (thanks for the heads up!). The deadbolt also locks from the inside—sorry if that was unclear.
The burglary prevention storm door was cracked by the guests who preceded you guys, and a replacement door was ordered as soon as they informed us. We apologize if you would have preferred to have the door removed for your stay or perhaps informed of the crack so you could find alternative lodging for the week. We tend to not even lock the storm door, feeling very safe behind a door with a deadbolt, a motion detecting surveillance Ring doorbell, and cameras surveilling the property and most of the cul-de-sac, between ours and the cameras on Cindy’s house across the street.
Regarding the gunshots: there’s a complicated phenomenon in cities (created out of a combination of gentrification and a disproportionate economic opportunity afforded to certain populations of Americans) that creates socioeconomic disparity (you could call it “diversity”) that seems to switch more abruptly than one might expect, especially in Dallas.
If one was unfamiliar with American cities, this might be somewhat alarming. In cities, given the close proximity of others and the socioeconomic “diversity” of urban areas, you may find yourself in a very obviously gentrified (what you might call “safe”) neighborhood, and find, immediately adjacent to this very gentrified (you might call “white”) neighborhood, neighborhoods with much more marginalized populations (and thus higher crime rates), as well as lovely Mexican families who enjoy fireworks on occasions like Bastille Day(the weekend y’all stayed)
Our neighborhood, though we may overhear gunshots on rare occasion (part of living in Oak Cliff, as the police you encountered might have informed you), is very safe. As previously mentioned, we also have surveillance cameras and an alarm system protecting the house. I might suggest visiting a city with more progressive gun control policies on your next city venture. It’s much harder to acquire a gun in cities like New York—so you’re much less likely to hear gunshots, even when very close to areas with less financial opportunity (and thus, more crime).
In the future, if you rent through AirBnb, I would suggest reaching out to your hosts about needs or concerns you might have. Typically, as hosts we work very hard to ensure your experience is as comfortable as possible, and out of respect, are very available to you, in the case that you need or want something. Had you said anything, anything at all to us during your stay, we would have rushed to accommodate you.
If your hosts ignore your requests to amend something amendable like unsatisfactory bedding, by all means, request refund. But if you say nothing for 8 days, and then request a complete refund, your host may feel disrespected—they have, after all, opened their home to you. They are not opening their home to take advantage of you. Please do not use these services to take advantage of them.
Best of luck in your future travels! And thanks again for all the feedback. We hope next time you come to Dallas, you’ll come stay at our house again, and that you’ll find it as comfortable and pleasant as we and all our other guests find it to be.