Lovely 2 Bedroom & 2 Bathroom On Marble Arch. L'appartement bénéficie d'un ascenseur et d'un portier, d'une cuisine entièrement équipée, d'un salon spacieux, d'un wifi gratuit, d'un linge et de serviettes frais.
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Lovely 2 Bedroom & 2 Bathroom On Marble Arch.
The apartment benefits from lift and porter, Fully equipped kitchen, Spacious Living Room, Free Wifi, Fresh Linen And Towels.
Internet sans fil
1 lit double
1 lit double
2 canapés convertibles
Ne convient pas aux animaux
Pas de fête ni de soirée
L'entrée dans les lieux se fait entre 14:00 et 19:00
Départ avant 11:00
We arrived at the property at 2 PM, which was the time that the host, Hussein, said it would be ready. The place was absolutely filthy – see attached pictures. A cleaner had just arrived, but it was apparent that the place would not be ready for many hours. We had just come of…
Réponse de Hussein :
You saw the flat in a condition before it had actually been cleaned. I said I would send more cleaners to help, which I did so, and the flat was actually ready an hour after you left. I was not being dishonest - the previous guest was in the property for over 5 weeks and left the flat in a bad condition. But all this was cleaned up afterwards. I offered you the flat below in the same building for you to rest in until your flat was ready and you refused as you didnt want to go back upstairs again. I said OK you can stay for one night in the flat below and then move back upstairs, I even offered for someone to help you take your things upstairs (as there was a booking on the below flat) and you also refused that aswell. I offered to refund the cleaning to you and you also refused. I know it is frustrating that the property was not ready on time but I did my best to accommodate you and make you feel comfortable but you were not cooperating with me and refusing all my offers to help you. I am sorry the flat was not ready on time but i was doing my best to help you and the flat was ready an hour after you left. I would understand if I was not offering any help due to the flat not being ready on time but I was trying to do as much as I could to resolve the situation - sadly these things sometimes happen. Thank you.
Taux de réponse : 100%
Délai de réponse : Moins d'une heure
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