Thank you very much for your candid review of your recent stay at our apartment. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Please accept our sincere apologies for the maintenance and service issues that you experienced during your stay. We are taking great care of our charming apartment, our main priority is to be able to offer a very well maintained and comfortable atmosphere. Elsewhere, we are glad that you enjoyed our location, which is very central to all the best restaurants, cafes, bars that Paris has to offer. If you would be willing to give us a chance to turn your experience around, it would be such a pleasure to personally welcome you back to our improved apartment.
Warm regards, Roger & Lisa