The villa was left in immaculately clean condition bar 2 king size CLEAN sheets which I took from the dryer not quite dry and I omitted to grab them. My bad but there were no dirty sheets. I visited your family personally 3 TIMES during your stay. I ordered a high chair for you from reception at the resort and have 2 witnesses to this. When it did not turn up why didn't you tell me when you saw me, or at least ring me? There was a shortage of one frying pan, BUT you must admit there is a vast array of cooking utensils to the degree of which I have never seen in any place I have stayed at due to the fact that I am a cook. In any case the frying pan, which I had taken home to clean and was in my posession when you contacted me, was delivered to you within 10 minutes - CORRECT ? This was yet another opportunity to let me know that the high chair did not arrive but you said nothing. I saw the ashtray after you left.. I am really sorry, as I know it was on the back side deck for me take away and replace. Not too sure why the silent and deadly attack from you Emma, as I was right there in front of you for you to let me know if you had any problems - maybe the silent and deadly thing is a cultural thing that I will need to learn from in the future. I understand that I slipped up on a couple of things which is not normal as you can see from 95% of the reviews. When you arrived I was honest with you and explained that I had been putting Christmas Decorations up in one of the 4 shopping centres I look after, had not slept, and was under the pump. I am honestly disappointed that in today's world, there are people who just crave the satisfaction of a good whinge to fill some void they have in their own lives. Disappointed that some people have no compassion or sense of human reality, and would rather take someone down after the event, than attempt deal with issues by communicating at the time. You ruined your own holiday Emma. honestly, there were a couple of oversights which could have taken 5 minutes to fix, but you dwelled on it for 5 days... I had no control over that one - because you prefered to pounce rather than bounce!