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Beautiful 2 bedroom, 2 bathroom resort villa

Beautiful 2 bedroom, 2 bathroom resort villa

4 voyageurs
2 chambres
3 lits
2 salles de bain
4 voyageurs
2 chambres
3 lits
2 salles de bain

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Arrivée

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Départ
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With all of the privacy you crave and the resort facilities of pools, tennis courts, spas, saunas and kids' club just a short stroll from the front door.. Main bedroom has ensuite and main bathroom with bath and seperate toilet. This villa is stylishly furnished and lovingly maintained and up-graded from it's original state. Great family getaway or ideal for friends and couples to escape the city...

Équipements
Internet sans fil
Salle de sport
Adapté aux événements
Piscine
Logement fumeur
Cuisine
Couchages
Chambre 1
1 lit queen size
Chambre 2
2 lits simples
Espaces communs
1 lit pour bébé
Règlement intérieur
Ne convient pas aux animaux
L'entrée dans les lieux se fait à partir de 14:00
Départ avant 10:00
Annulations

6 commentaires

Précision
Communication
Propreté
Emplacement
Arrivée
Qualité-prix
Profil utilisateur de Rebecca
décembre 2017
Loved staying at Toni’s villa!! Everything we needed was supplied and Toni went above and beyond to ensure we enjoyed our trip!! Highly recommend this house!!!

Profil utilisateur de Emma
novembre 2017
Great location. However some organisational issues, eg, requested a high chair that did not arrive, wet washing left in machine, dirty washing in laundry, full dirty ashtray, kitchen not fully equipped, only one rubbish bag provided, room allocated for cot was very squashy.
Profil utilisateur de Toni
Réponse de Toni :
Hi Emma, The villa was left in immaculately clean condition bar 2 king size CLEAN sheets which I took from the dryer not quite dry and I omitted to grab them. My bad but there were no dirty sheets. I visited your family personally 3 TIMES during your stay. I ordered a high chair for you from reception at the resort and have 2 witnesses to this. When it did not turn up why didn't you tell me when you saw me, or at least ring me? There was a shortage of one frying pan, BUT you must admit there is a vast array of cooking utensils to the degree of which I have never seen in any place I have stayed at due to the fact that I am a cook. In any case the frying pan, which I had taken home to clean and was in my posession when you contacted me, was delivered to you within 10 minutes - CORRECT ? This was yet another opportunity to let me know that the high chair did not arrive but you said nothing. I saw the ashtray after you left.. I am really sorry, as I know it was on the back side deck for me take away and replace. Not too sure why the silent and deadly attack from you Emma, as I was right there in front of you for you to let me know if you had any problems - maybe the silent and deadly thing is a cultural thing that I will need to learn from in the future. I understand that I slipped up on a couple of things which is not normal as you can see from 95% of the reviews. When you arrived I was honest with you and explained that I had been putting Christmas Decorations up in one of the 4 shopping centres I look after, had not slept, and was under the pump. I am honestly disappointed that in today's world, there are people who just crave the satisfaction of a good whinge to fill some void they have in their own lives. Disappointed that some people have no compassion or sense of human reality, and would rather take someone down after the event, than attempt deal with issues by communicating at the time. You ruined your own holiday Emma. honestly, there were a couple of oversights which could have taken 5 minutes to fix, but you dwelled on it for 5 days... I had no control over that one - because you prefered to pounce rather than bounce!
novembre 2017

Profil utilisateur de Daniel
novembre 2017
Really great place. Perfect for families.

Profil utilisateur de Ebony
novembre 2017
Great place. Spacious and clean and modern. Fully equipped kitchen. Great views from the lounge room. Will stay here again. Nice for a weekend away out if melbourne

Profil utilisateur de Margaret
novembre 2017
I would like to give Toni's villa a great review, however I was not given the chance to stay there. I booked her Villa 115 within the Ramada Phillip Island complex, as I had read mixed reviews about the Ramada managed villas and Tonis private villa looked amazing in the photos an…
Profil utilisateur de Toni
Réponse de Toni :
Hi Margaret, It was a mistake of Airbnb, a glitch with their 'linked bookings'. I wish I had not had to work and could have seen you about this prior to this review. I tried to get to see you to offer you compensation by way of a free 2 night stay in the 115 villa for you to use over the next 12 months. I have 115 as ' linked listing' which means that it is advertised as a 1, 2 and also as a 3 bedroom villa. When any of the above form of listings are booked, the other 2 listings are supposed to automatically be blocked by Airbnb. However,d this did not happen, and it happened again to us after your stay which is making hard work for me, and bad business. I physically went in and blocked 115 3BR linked listing, thinking that the otehr 2 listings would be automatically blocked as it the entire purpose of a linked listing I have already consulted Airbnb and thy saw the error on the first occasion this happened, and I cancelled one of the bookings instead of offering them an alternative accomodation. Airbnb then put a black mark against my listing, (even though it was out of my control) and I am told if I get one more then I will be de-.listed. I work very hard with the villas, and you're right, they are of a much higher standard than Ramada Villas. I am upset for you and for your family and again, I would like to offer you a free 2 night stay at the villa, knowing that this isnt nearly enough compensation it is the best I can do. Again I apologise, Toni
novembre 2017

Profil utilisateur de Alexandra
octobre 2017
Clean, calm, accessible place. A lovely little getaway and great host.

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Cowes, AustralieMembre depuis août 2015
Profil utilisateur de Toni
Langues : English
Taux de réponse : 100%
Délai de réponse : Moins d'une heure
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