Thank for your staying and enjoying some of the things we offer, I wanted to attempt to clarify some points that may be worth explaining further. About the bikes we have good quality ones and even that the beach and jungle environment are relentless to any metal moving parts people always enjoy, take care and appreciate them, we spend a lot in maintenance and don't make any money on them, also we don't carry very expensive ones as there is a lot of temptation as they get stolen sometimes (never happened to us thank goodness) so it'll be crazy to have Cannondale, Bianci or anything of the sort. Tulum is very small. Walking distance is 10/15 min to town, we have lots of people that love walking, love our location and prefer just to walk, without the need of bike rental. However if you rather use performance bikes it could perhaps be wise to carry your own or purchase one here as they are available. We know very well the bicycle market in Tulum and offer to you a less than 50% of the price from the town centre and less than 30% from the beach price on site for your comfort and convenience, and they are exactly the same bikes. We don’t understand why you didn’t mention anything during your stay, cancel the rental and proceed to get some bikes somewhere else as you are suggesting. As for the AC, there is one in your room and if you'd realized or asked you could have used it. Perhaps communicating would make a difference in your future travels as in this community we thrive to get better by doing so and having a personal experience which means having at least one chat with your host if needed, remember that this it isn't an impersonal hotel which its maybe the usual for many, it's a bit more of the idea of being in your own home away from home.