Well, this one could have gone better. The cleaning fee was missed by Airbnb, but we did not charge the guest. I was a bit taken aback during the confirmation process by a discrepancy between the guests name used in email and the name used for the reservation, after trying to confirm the guests name which is needed for insurance and legal liability, I was told not to contact her anymore through personal email. Overall, we strive to make the stay great and work to personalize the experience, since guests are renting our private home. So, naturally I replied that the only way I can send the agreement is through my personal email. After this exchange the rental contract was signed and returned to me. The guest arrived at 7pm on check in day, which was much later than scheduled and was unreachable by our caretaker. Since we are not a hotel and need to make special arrangements to have someone meet our renters for the key exchange, it's frustrating when they are late and cannot be reached. We do however understand that fight delays due occur, but the renters claimed they were waiting in town for other guests, when they should have checked in first. Later, my caretaker had expressed the concern that 8 guests were staying on the property, when the rental was paid for 6. We also had an unfortunate power outage, something we have never had happen before. Apparently it was out the 1st evening while the guests were out to dinner and the 2nd evening for 9 hours. We immediately contacted the guest to find out how we could help. We offered to find her alternate accommodations, a refund for the remainder of their stay or we offered to purchase a generator. She said "We love the house, the only issue is the electricity, and a generator would be nice". We bought and delivered a generator in case the power went out again. On the delivery of the generator, we discovered the property had been left unlocked, which is a violation of our house rules. We have several pieces of our property on the premises - so this was quite alarming to us. We are sincerely sorry for any inconvenience the power outage may have caused, but we have since hired a plumber and electrician, and the home, as I write this, is being equipped with a 600 gallon water reserve tank and a generator that will supply the majority of the house with electricity. Any tropical storms during your stay, no worries, the house is now equipped for any water or electrical outage. As for the roosters, this is part of the Puerto Rico experience. Once you get away from the big city, San Juan, you will experience the sounds of roosters, dogs, cows, horses and more, it's country living. The home was left in sufficient order.