POINTS FORTS DU LOGEMENT
AscenseurIl s'agit de l'un des rares logements de la région qui dispose de cet équipement.
Parfaitement propre13 voyageurs ayant séjourné récemment dans ce logement ont indiqué qu'il était parfaitement propre.
Procédure d'arrivée irréprochable95 % des voyageurs récents ont attribué 5 étoiles à la procédure d'arrivée dans ce logement.
Specious double room bedroom with double bed and wardrobe. Wide balcony size window over looking a park and some buildings. Access to kitchen, dining and seating area with a balcony over looking the city.
Parking gratuit sur place
Espace de travail pour ordinateur portable
Ne convient pas aux bébés (moins de 2 ans)
Ne convient pas aux animaux
Pas de fête ni de soirée
L'entrée dans les lieux se fait entre 14:00 et 19:00
Départ avant 12:00
The host was very rude even though we’ve shown our courtesy to him throughout, he was going to cancel our booking for our late arrival due to a traffic jam. He ignored my messages until I called him after 2 hours and I got told off by him for not coming from such a far place if w…
Réponse de Leon :
Angel, I wish you had been courteous and honest enough to shade the full picture about our communication. First of all you booked a private room not the entire apartment for your Aunty and Uncle, but you turned up with 6people. My check in times are clearly displayed on my listing. I also went further to message you the day before your arrival asking you what time you would be arriving. You didn’t reply until the morning of your arrival, when you said you’d arrive at 6pm. I told you this would be fine, and also reminded you that the latest I would be able to check you in would be 7pm as I had to set off for work at that time, to which you assured me you would be able to make. I repeatedly messaged you asking how far you were when you didn’t show up at 6pm. When you eventually got back to me at 6:45pm you mentioned you’d be able to make it at 7:15-7:30. Clearly I wasn’t best pleased with this but I said I’d wait. I waited only for you to tell me at 7:30pm that you were still in Reading. Traffic or no traffic there’s no way you could have made it to Birmingham in 30-45mins at all. Justifiably I asked you to ring Airbnb and cancel your reservation as I wasn’t going to wait for you any longer. You failed to get your money refunded due to the fact that you reservation had commenced. You pleaded with me to come and meet me at my place of work to pick up the keys. This was something I was not comfortable with as it’s an invasion of my right to privacy and also after making me late for work you would again disrupt my productivity during my working hours. I reluctantly allowed you to come to my work place as I felt sorry for you. You brought 6 people to my work reception area to much of the displeasure of my employer due to the nature of business. The receptionist whom you had to speak to as I didn’t have my phone expressed their displeasure of dealing with you. Yes I did mention to you in a private message between ourselves that dealing with you had been the worst experience I’d ever had on Airbnb, as my review apart from yours obviously support this notion. Unfortunately for you Time is of essence when conducting business.
Leon est un SuperhostLes Superhosts sont des hôtes expérimentés qui bénéficient de très bonnes évaluations et qui s'engagent à offrir d'excellents séjours aux voyageurs.
Taux de réponse : 100%
Délai de réponse : Moins d'une heure
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