I apologize that you felt this bad about staying at my property.
In regards to a few points that you had made.
Water pressure - please note that this was out of our hands as mentioned to you during your stay the government had decided to reduce the water supply during this time period, which I unfortunately was unaware of. They would provide a normal flow of water for only a few hours a day, usually afternoon. Therefore, the overall water pressure was low. As I had mentioned to you both Indrani and the manager from another property called the water board of the Galle area to find out what was going on and when the water supply would be back to normal. They however had mentioned that due to not enough rain they cannot bring back the normal water supply.
Washing machine - prior to arriving to the villa I had mentioned to you that the washing machine was broken. I was out of the country for a few days so was not able to get it repaired. However, we had given the option of having everything you required washed and brought back to you. It takes some time to get certain items fixed and I tried my best to get this done during the period of your stay. Nonetheless, I tried to provide you with another option of cleaning your clothe.
Cleanliness of the house - as I myself was not there during this period it is hard for me to comment on the "cleanliness" of the house. But I had people staying before you came and also have people staying at the house now and I have yet to hear any complains about the house being so dirty.
In regards to the furniture being worn out please note that this is not a very truthful statement as in the end of the day this is still my house and I make sure that if anything is broken to the point that it cannot be used the way you speak about it that I will make sure for it to get replaced.
Unfortunately sometimes there will be some stains on furniture especially when you let it to other people but I can assure you that we do not cover anything with rags. Outside dining area the chairs we have had for a while and have just recently bought brand new pillow covers from IKEA in order for guests to sit on nice pillows.
Cleaning with car wash the dishes - I had spoken to my maid and she had mentioned that she had just bought dish soap to clean everything and that she would of course not us car wash. Here again I cannot say what really happened as I have to take both sides to the story, in any case I do apologize if this happened and of course can understand that this was not a good situation.
All in all, I do apologize that you had such a bad experience staying at my villa. But I must say that this is the first time I have had such a review.
I will of course have a look into the various points that you made to make sure that this does not happen again.