Thank you for the feedback. We're a little confused though because this home's cleaning fee is $150, so we're not sure where the guest is seeing $200. This fee is shown to guests before booking, so it can be factored in to the decision to book. At no time did this guest mention the cleaning fee during his booking process.
This is a 3 bedroom, 2 bathroom house that accommodates 8 people. If all the sheets and towels are used during a stay, it can be difficult for the laundry to be completed before the 4pm check in time. We ask all guests to throw a load of towels in the wash if they're able to before departing. While we understand this isn't always possible, it is a huge help to our team