Jill, I'm sorry you feel you had such a bad experience. I would have gladly let you check out and refunded you since your expectations do not meet the price point of a room in a shared home. I feel your review is far from reality in your assessment of my home, and your expectations of me as a host. It is unrealistic to think any host can stand around their home 24/7 waiting on guests and cleaning up behind them! And as you knew, I was out of town some of your 4 night stay, and unfortunately you were not there the day I was.
All of my house rules are listed and clearly state that it is a shared bathroom and guests are required to clean up after themselves. The bathroom with the carpet is not the bathroom for airbnb guests, you were in my bathroom the first night of your stay.
The bathroom for airbnb guests was beautifully remodeled this year and has porcelain tile flooring. The bathroom was professionally cleaned twice during your brief 4 night stay. Short of having a cleaning person standing in the bathroom all day and night, there isn't much else I can do.
Why didn’t you express these issues during your stay? I made several attempts to reach you to check in on your needs, but you were not available (even by text), and did not respond to me, with one exception to complain about someone talking loud. I immediately handled it, and to my knowledge there were no further loud voices.
My check in time is after 4pm and you stated you would be arriving around 7 or 8pm.
I will check on the porch light, and appreciate you bringing it to my attention. I have a very bright light that is always on at night at the entryway by the glass front door that illuminates the path and door quite well. I'm not sure what trash bag of clothes you are referring to, because the hallway to your room and bathroom is always clean and not obstructed by anything.
Your inference that I do not live in my home is odd since it is my home and lived in by myself and my college age children. The only reason I was able to accommodate you in the master suit, which is not listed on Airbnb is because it is my bedroom and bathroom, and you were able to stay because I was out of town. I have focused my remodeling and upgrades on the guest spaces. I’m sorry we were not a good match for one another.