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JacuzziIl s'agit de l'un des rares logements de la région qui dispose de cet équipement.
An excellent location between Copacabana and Ipanema, near of Metro Station (Ipanema), large, airy, light and quiet, 3 bedrooms with air conditioning , kitchen, all renovated, hot tub, 4 bathrooms, 24 hour concierge, secure cameras, exclusive garage
Parking gratuit sur place
L'entrée dans les lieux se fait à partir de 14:00
Départ avant 12:00
We had a fantastic trip although the accommodation was the weakest aspect. On the plus side it is perfectly located for Copacabana, a very short walk back from the beach (ideal for anyone wanting a central Rio location) and is in a smart and very secure building. Rachel was also …
Réponse de Rachel :
I am very glad to know that you felt welcomed in Rio! The Olympic Games here were really fantastic and I think all the visitors from abroad and other parts of Brazil were very pleased with my city´s reception. On the other hand, I am extremely sorry to read all your complaints about the accommodation and I hope I can clarify some issues. First of all, I´d like to say that Rio is a very expensive city to live, specially considering the amount charged to buy or rent a house. Besides that, the Olympics here were one of the highest seasons we ever had and that´s why everything was even more expensive, including accommodation rentals. I believe you and your friends have checked the rental prices of many other apartments, so I ensure that the amount charged for me was according with all the 3 bedrooms apartments in the same area in Rio. As you said, the accommodation is located in a very central area, closed to Copacabana and Ipanema beaches, the apartment is large and renewed, and the building is extremely secure and organized, so the price I asked for, and with which you agreed, is worth for what the place offers. About the pictures, I´d like to make clear that they were taken by AIRBNB´s official photographer, so, since they are verified, the images showed exactly the same things you can see when you arrive here. Concerning the little details you mentioned, they were all available in the apartment and even more. We have a housekeeper to clean all the apartment twice a week and she came one day before you arrived. Besides, my daughter also checked the place and cleaned again some rooms to ensure everything was fine. We left four white clean bath towels and three small ones for you and also left toilet paper in all of the four bathrooms. However, if you felt it was not enough, you could have contacted me to show your disappointment, so that I could provide you everything you needed more, after all, that was the reason I left you my (Hidden by Airbnb) contact. About provisions in the fridge, as I told you when you arrived here, unfortunately, I couldn´t sleep at all during the night before, so that´s why I was not able to buy you some fruits and typical brazilian snacks to leave in the fridge. Really sorry for that. You also mentioned the two single beds were not comfortable and one of the bedrooms was very noisy. Sorry, but I really can´t understand this complaints. We live in this apartment, so we use the same beds where you slept. Besides that, all of the mattress were bought in the best specialized store we have in Brazil. About the smallest room, this is where my guests, friends and members of my family, sleep when they come to my place and they always keep saying how quiet my apartment is. Maybe it was a bit noisy in the period you came because of the Olympic Games… I tried to make you feel very comfortable in my house, as much as I could, and I can give you many examples: 1. I provided you spontaneously two adaptors for you to use charges, laptops or any devices you needed; 2. My daughter remembered to leave the wifi password and showed you all the 16 sports channels available for you on TV, so that you could watch the Olympic games; 3. We accepted to change many times the check out time, without any problem: first you ask us to leave at 4pm, after 6pm, 5pm and, in the end, 5:30pm. We made everything to make sure you enjoy your stay in our place, so it´s very unpleasant to receive all these complaints. However, this is a great opportunity to improve even more the accommodation to welcome the guests the way they deserve. Thank you very much
Sou comunicativa, gosto muito de viajar e conheço bem meu país (Brasil), Europa, América do Sul, Canadá e Nova York que adoro!! Gosto muito de cinema, teatro, shows, música, e a minhas comidas prediletas são: japonesa, italiana e brasileira. Gostaria muito de receber bem m…
Langues : English
Taux de réponse : 100%
Délai de réponse : Moins d'une heure
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