POINTS FORTS DU LOGEMENT
CheminéeIl s'agit de l'un des rares logements de la région qui dispose de cet équipement.
Previously the first school in the area! This is the largest house in the hamlet, for 6 - 10 persons;
Communal Swimming Pool
Parking gratuit sur place
L'entrée dans les lieux se fait à partir de 16:00
Départ avant 10:00
Great spot, especially for large groups. We went 9 ppl to celebrate New Years and we had some issues (stated below) which we tried to solve by going directly to the host and ask for some help. Some issues were solved some weren’t. Paul is helpful, but the spot has some shortcomi…
Réponse de Paul :
After 20 years experience, we know Review readers can 'read between the lines'! but here I think it necessary to explain, as the guests comments are painting an incorrect picture of events. We have spoken to AirBNB in respect to this and they have exonerated us of any wrong doing, and although THEY have made an ex-gratia payment (we have paid nothing). As is always the case, When the first part of the group arrived and we showed them around. We explained: 'because we have groups of guests occupying more than one house, they tend to move items around, and the cleaners cannot always get everything back correctly. So if they are short of anything or need anything more, they just have to ask as we have plenty of extra items.' POOL Our listing states communal pool , and like all communal pools in our area they are Not open during winter [December Average Temperature: max 16c, min 6c]. In other listings with communal pools; All state having a pool, none list that they are out of commission in the winter, Because CLOSED IS THE NORM. If it was so important to swim new years day [which is certainly not a Spanish custom!], they should have checked prior to booking. Guests from other countries might be mistaken in thinking that it's always warm and sunny in southern Spain, but this guest lives in Malaga, so more than aware of the cold weather in winter! A 30second message to say 'is your pool open all year?' would have sorted any problem. WIFI: In countryside we have a limited strength radio internet [shared in the whole area] coming into our hamlet, then to our WiFi system. Power is variable, especially when demand is high [New Year being busiest!] There was coverage outside the house in the communal seating area, which was used. We also changed the WiFi signal in the next door house so to increase WiFi in the back of the house, and asked them to let me know if there was a problem, but heard nothing more till they were leaving. NB: Part of the problem is that Airbnb don't give enough options [it's 'pool', 'wifi', yes or no]. we have now written further information separately in the booking to make it clearer. CHAIRS: There are 12 dining chairs; 9 around the table and 3 in the kitchen area [so to leave more space in dining area! GLASSES: There are 14 glasses! Needed more? 'JUST HAVE TO ASK' HUMBLE AND UNDERSTANDING: At the time of departure their main grievance was the pool not being in commission. I spent along time explaining [as above]. And said that you should take it up with Airbnb because as far as I was concerned we had done nothing wrong. Later they came up and asked for a refund. I explained we had already given free electric heating and wood as a discount and this was more than enough. They tried to claim €200 in compensation....expensive bottle of wine!!!
Whilst a disillusioned insurance broker in London, I discovered in 1992 this abandoned Moorish village just above a lake in the the Andalucian mountains. Although everyone throught I was crazy I just had to buy it, sell my business and moved to Spain. I've spent the last 20 year…
Langues : English, Español
Taux de réponse : 100%
Délai de réponse : Dans la journée
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