When you book the house, you didn't know at what time you''ll arrive in Fes, so we gave you Said phone number to inform him. The day of your arrival, Said waited for your call from the morning till the end of the afternoon, but no news. He had to leave the house because of a familly dinner.
Mustafa did the best he could but he's a taxi driver and he doesn't know the neighborhood of the house. Said's mistake is not to have informed him about the possibilities of restaurants near the house and for that, we apologize. The problems of punctuality of taxis are beyond our control, but when you arrive, we consider that it is not Said's fault because you didn't warn him of your arrival as planned. It always useful to buy a phone card to call Morocco for a ridiculous price (1 € for several minutes of communication).
I hadn't planned my arrival (for urgent administrative formalities) that's why I did not warn you several days before. But I arrived on the last day at midnight and you leave the next morning. I think I have been discreet and I hope I haven't disturbed you during your night.
Finally, I want to add that you rented a riad at a very low price (among the cheapest in the medina), it's not a hotel type accommodation with a staff available 24/24. However, we will continue to improve the services and we apologize if the stay hasn't fully met your expectations.