Rocky Broad is your perfect home away from home . This mountain chalet has been newly renovated with new furniture, flooring, bathrooms and kitchen area.This a large three level chalet. Accomodates a maximum of 13 guests.
Parking gratuit sur place
1 lit queen size
1 lit queen size, 1 lit simple
1 lit queen size
1 lit queen size
2 canapés convertibles
Ne convient pas aux animaux
Pas de fête ni de soirée
L'entrée dans les lieux se fait à partir de 15:00
Départ avant 11:00
This was my first airbnb experience and unfortunately it was not great The chalet was located in a beautiful, although not private, setting and had plenty of room for all of the guests. When we arrived at the chalet the set-up was less than satisfactory. One of the bathrooms didn…
Réponse de Rehan :
I would like to take this opportunity to document matters in a more accurate manner. On Day one, we got a call from the guest stating that there was no toilet paper- which was very surprising since we had confirmation from the housekeeper about the house being ready for the guests a day prior. The lady then said there was no extra toilet paper or garbage bags. The housekeeper contacted her and let her know that an extra roll was was in the cabinet under the sink. There was an extra garbage bag in the trashcan as well. That is what is provided – this is a mountain cabin and we expect our guests to be environmentally conscious since the sewage system will not handle a lot of toilet paper. For a guest staying for two days, 1 extra garbage bag is provided. The guest checked and confirmed with the housekeeper that both these items were indeed there. The following day (Sunday) we were informed by a gentleman by the name of “Jack” about a leaking shower in the 2nd floor bathroom and the kitchen ceiling was leaking. This was very worrisome and we contacted the housekeeper and a plumber. The guest was called multiple times by the house keeper and owner to coordinate a check. We were concerned not only for the guest, but also our property. But there was no response. Finally when we did get through, we were told that she would wait and that there was no urgency. We were told that anyway the guests were leaving the following day and that we can come in to check after they had left. When the house keeper and the plumber went to check the damage, the plumber noted that the leak was from the faucet. We were informed that the faucet had been forcibly twisted so hard that it broke from the inside. A whole section of the wall had to be cut out, and a new faucet had to be installed at a cost of $ 400.00. Proof of the damage and expenses have been sent to Airbnb Resolving center. This is nearly two third of the rent we charged this guest. When the guest was contacted, she did not want to speak to us and instead said she will put down a nasty review.
Rehan soutient l'engagement en faveur du minimum vitalLes personnes qui nettoient le logement de cet hôte perçoivent un salaire décent. En savoir plus
Langues : English, Hindi, العربية
Taux de réponse : 100%
Délai de réponse : Moins d'une heure
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