Hi Beverly. I wish you would have read the instructions, house manual, all the information that was given to you because should you have, you would have known I am not there to personally greet you. With having 50+ places in my housing pool, a husband, and two small children, greeting each guest would be impossible! I give my guests space, which is usually why they are wanting to get away, but they including you have/had all my info should you need anything. As per MY instructions I am a phone call, text, email, KNOCK ON MY DOOR AWAY. I live next door to this home and never heard from you. No News is Good News. The HOT TUB DOES WORK....ALL YOU HAD TO DO WAS TO READ THE INSTRUCTIONS WHICH WERE IN THE BLUE BINDER RIGHT THERE ON THE KITCHEN TABLE. HOW TO WORK OUR GATE WAS ALSO IN THE INSTRUCTIONS WHICH WERE NOT ONLY GIVEN TO YOU IN A MESSAGE VIA THIS SITE, BUT ALSO WRITTEN OUT AGAIN IN THE BLUE BINDER ON THE KITCHEN TABLE. THE REMOTES REQUIRE NO EXPLANATION...PUSH THE ON BUTTON. YOU HAD MY PHONE NUMBER, YOU SAW MY FRONT DOOR. Thank you for your nice note you left me. The note does not reflect such a low rating and all the problems you endured, so I'm a bit confused. But safe travels.