Occasionally, very occasionally, we receive a review that is so unfair and unwarranted that it beggars belief, this is one of those very rare incidents of less than !% of over 2000 internet reviews we have from our past guests.
Ms Tan, whom from her profile, is a young Asian lady, who booked the villa with an elderly gentleman, whom we assumed was perhaps her guardian. We are now aware the gentleman companion was in fact her partner and that they argued noisily throughout their stay, which may perhaps have some bearing on this review.
With specific reference to the comments made, Ms Tan checked in to the villa at 6pm, and the following morning was met and greeted by our guest relations manager George. Our guest relations meet all guests to see if there is anything that we can assist with, we were advised by Ms Tan that she required no assistance. We completely refute any comments regarding the villa being old, dirty and unkempt, the villa is immaculately maintained by the staff, as testified to by the multiple glowing reviews on multiple booking sites .
On the last day Ms tan left her phone at the villa and then called our offices in a panic as she was already at the airport. Our staffed went to the villa, found her phone along with the disgusting mess she had left, and then rushed to the airport to try to return her phone. She had already gone through immigration and we were unable to deliver the phone to her at the airport. We then arranged to courier her phone back to Australia at a cost of $75, which we paid for in advance.
To now read that she has the audacity to criticise the staff in the management office is truly beyond belief, given all the running around we did as a courtesy to try to assist. We then had to send several reminders to Ms tan to get payment for the courier service
AT NO TIME during her stay did Ms tan ever mention or complain about the villa in any capacity.
The best that can be said is that she did eventually pay for the courier service, other than that Ms Tan ranks among the worst guests we have have ever had the misfortune to host, and we would urge other hosts to be extremely wary of accepting a reservation from this lady.