I apologise for the issues with the washing machine during your stay, however, I do feel some of your comments are unfair. Obviously, we want all our Guests to have a great time and I am sorry if this was not the case. As I am sure you can appreciate, the washing machine was reported in the middle of the night and therefore finding an engineer at short notice was very difficult. Once discovering the washing machine was faulty it should not have been used during your stay and therefore would have only needed to be cleared once. With regards to the bed, the cleaner checked this prior to your arrival when adding the linen and the bed was not broken. It looks like this was caused during your stay and the bed slats are now back in place. I am quite surprised by your review considering we tried to help with the situation with the washing machine and as when we accessed the property after your stay it had been left unlocked and we found a stain on the living room rug.