Traditional Venetian Palace hart of Venice, residential area full of venetian people. 5 min to Rialto Bridge and St. Mark Square . Bar and restaurant near by.
Easy to reach from airport
close to public transportation
L'entrée dans les lieux se fait à partir de 14:00
Départ avant 11:00
BUYER BEWARE We were so looking forward to this flat, what a disappointment. Stove did not light Air conditioner broke down Black mold in shower Washing machine did not work, stopped in mid cycle No sheets or pillowcases for 2nd bed Rats in the garbage area When we br…
Réponse de Marina :
I m so sorry to have a client unhappy, usually all my guest are very happy about my service and my house. I did all my best to make Dalia happy but it was impossible. i did not provide only one bed sheet to Dalia, she did book for 2 people and i did provide a double bed as usual, she come with her daughter and she did n t ask at the check in to have another bed in the living room. She never asked that, and after at the night she just asked me to have 2 extra pillows case, a new lighter to light stove , soap for kitchen, shampoo , conditioner and extra toilet paper... I did delivered to her early morning after, the 2 extra pillow case, the new lighter and soap for kitchen, i told her i never provide to guest shampoo or conditioner ,but just soap for body, she complain and she sad she as to eat at the restaurant 2 days because the lighter was empty, you don t even need a full lighter to light , just spark of the lighter was needed to light the stove , she said also she didn t receive the 2 extra pillows case,so i did delivered to her a day later again, but at check in i found she had 6 pillow case. Than she said she had a problem with air-conditioning and wash machine. So i did ask my old mother to come and see, I asked Dalia to be there to met my mother so she could resolve all the problems together. She answered she was going to the beach and did not want to stay home to see my mother. So my mother did go in the house and she found the air-conditioning of the house was not working because Dalia had left all the windows open so the container for humidity was full and wash machine was working correctly, just need to empty the humidity container. she did resolve the problem at the morning but when Dalia comes to the house she wrote to me she had problem with air-conditioning again!!! so i did ask my old mother to go there again and resolve again the problem. But finally she was also not happy about nothing, now i read that she said she sow rats and she complain about dividing garbage like the low sad about Venice. i can not believe that, what i have to do to make her happy??? rats are problem in venice but i did create a box for not having this problem so i don't think she could have problem with it. She was a very difficult client never happy, i still feel so sorry about that but i did not want to give her a refund because i think i did my best to resolve all problem she had in less than a day even if some of them were unimportant. But asking me to pay them restaurant because they could not light the stove is ridicules. And i m sorry but the apartment was not cleen at the check out and a lot of dirtiness was left by them. My house is always very clean at check in because i check it in person no other client never complain about that.
It was absolutely great staying in Marina's Palazzo-apartment in Venice! The neighborhood is lovely and romantic, the flat is very spacious, clean und well-equipped. Marina's friend who let us in, gave great recommondations for restaurants and the communication with everybody was…
Marina, her mother and her friend were great hosts. Communication was kind and easy; we had the feeling they cared about making these days a good experience for us. The apartment is amazing! So beautiful! With great terrazzo floor, beautiful furniture, many details that are such …
I love to meet people and travel .
Langues : English, Español, Français, Italiano
Taux de réponse : 100%
Délai de réponse : Moins d'une heure
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