Réponse de Chandrika :
Thank you for your comments. As you can see from all the other comments here with multiple guests who have stayed up to a week or more, they all very much enjoyed the quality and condition of our facilities and clearly had a very positive experience at Whispering Palms, contrary to your experience. I do recall well the day you arrived and greeting you and your friend. If you recall, you requested the upstairs room upon arrival and I was happy to accommodate your request. The room you booked and the reassigned room were both clean and ready for guests, contrary to your recollection, and while my cleaning staff were preparing a room, it was across the hallway and for another guest arriving later that day. Even the TP you mention, you initially did not see for some reason and as you recall I happily provided a 2nd for your consumption. The reassigned room was prepared for a single guest initially, which is why there was only one towel. Again, as you may recall, I attended to all your needs and requests happily and expediently, as I always do to ensure that my guests are always comfortable and are enjoying the facilities.
With respect to drinking water, you will find that unless you are staying at a 3-4-5 star hotel it is never provided at Guest Houses or at other similar lodging in Sri Lanka. With regards to distance to the ocean, as we have clearly stated on our profile, Whispering Palms is on the sea side just 30 meters or so from the ocean with some palm trees and land in between. Furthermore, you will see that all rooms available for booking are shown clearly online with multiple pictures for each.
With all due respect, I am deeply puzzled and baffled by your comments which is extremely uncharacteristic of the facilities and quality of service we provide, as further affirmed online by all other guests who have commented here. While this is a Guest House and in a very reasonable and affordable price range, I take great pride in the condition of the facilities and our rooms, and in the overall quality of service I provide to my guests year around. Thank you for your visit, safe travels and we look forward to hosting you should you return to Hikkaduwa!