This beautiful 4 bedroom vacation rental in Somerset community in Kissimmee is approximately 15 miles to the Walt Disney World® Resort main drive.
Parking gratuit sur place
Internet sans fil
1 lit king size
1 lit superposé
2 lits simples
1 lit king size
Ne convient pas aux animaux
L'entrée dans les lieux se fait à partir de 16:00
Départ avant 10:00
Great for what we needed, plenty of room for 6 people. Far from attractions but perfect for what we needed. The appliances weren't the best, but we made do. Plenty of dishes and such though. If we ever need to stay in this area again with so many ppl we'd consider staying here ag…
Réponse de VillaDirect :
Thank you for your comment, Danielle! We take a lot of pride in our homes, which is why we love hearing feedback from customers on how we can enhance our services to make every experience even better. Let us know the next time that you plan on staying in Orlando as we offer special discounts to returning guests.
BEWARE!!! This unit is not in a condition to be rented. VillaDirect has to be the worst company I have ever dealt with. The listing is false in more ways than one. Check in time is not 9am. You may go to VillaDirect to check in but will not be able to enter the unit until 4pm. T…
Réponse de VillaDirect :
We read the complaint above and wanted to respond adequately and with a factually accurate response below. The guest is correct that check in time that was listed on Airbnb for this home was wrong. This was a genuine error. We list over 200 homes on Airbnb, and all of the others show the correct 4PM check-in time. We have now corrected the listing. Our guest service team was able to get the guest checked in early, although not at 9:00 AM. We apologized then and again now for this error, and any inconvenience it may have caused. The staining around the air-vent was initially caused by condensation water seeping into the drywall. Typically, this staining is caused when either: a)The AC drain-line being blocked, causing a back-up of water and a leak. b)The AC is run with the pool doors open, which causes condensation to build on the metal of the vent, which is then soaked up by the dry wall or drips on to the floor below. c)The AC thermostat is set too low for the AC unit to achieve in the ambient temperature, causing condensation to gather on the vents and drip. However, there had been no feedback from previous guests regarding any AC failures. As such, our records indicated that the home was ready for rental. According to our system notes and automated call-logs, the guest called the after-hours service and left a message, as well as sending an email (the following morning), timed at 7:56 AM on Wednesday 2nd August. Our technician was sent out and arrived at the home at 11: 22am the same day. He found that the AC thermostat was set to 65-degrees. There is a sign alongside the AC thermostat advising guests that they should not set the AC below 73-degrees, as this will cause damage to the unit, which is a standard recommendation in central Florida. He discussed this with the guest, who acknowledged that the AC thermostat should not be set that low, and then set the thermostat back to 73-degrees. The AC compressor outside was tested and shown to be working at that time. At the same time, the technician also checked the drain line on the exterior and ran compressed air through it to confirm that it was not blocked. The AC is serviced regularly and inspected annually. However, in vacation rental properties things can sometimes go wrong. Some guests misuse AC thermostats and set the AC to try to get them to operate outside of their ability/specification. On departure of the guest on the 6th August, we had the AC unit inspected, and found the coils in the air-handler to be frozen, indicating misuse/abuse of the operation of the unit from having the thermostat set too low. The home has now been removed from our available inventory while the AC is repaired and the ceiling dry-wall is repainted. We dispute that the guest saw the price of $25 for pool and Jacuzzi, as this is not listed anywhere on the Airbnb listing, due to the fact that Airbnb does not provide this as an option to show. Our price, per night, for pool heat on that home is $35. The guest was particularly aggravated at the charge for pool heat, and felt that it should be provided free of charge. Because the pool heat is a direct utility-related fee, we were unable to meet the guests wishes in this respect. Following this negative review, VillaDirect is currently adding a line to the “House Rules” section on Airbnb, to indicate the pool heat pricing and to avoid future misunderstandings/conflict for guests. At check-in, the guest is correct that they were advised that there were stained towels found during the pre-arrival inspection, and that these would be replenished. We only replenish the towels that are stained or need to be replaced, so a total of 7 towels were taken to the home the following day. We (again) dispute that there were any stained towels provided, as these replacement towels were issued from the warehouse, new stock inventory. We do provide one toilet roll per bathroom, soap for each basin, and the bath/showers as standard. We also provide a kitchen towel and a trash liner in each trash can in the home on arrival of the guest. We do not provide dish or clothes detergents. The rental is offered on a “self-catering” basis. It is a whole house rental, not a room in somebody’s home. As such, we provide a standard set of amenities in the home. The trash collection for the community is on a Friday and recycling collection is on a Tuesday of each week. The guest arrived on a Monday, so we are concerned that the local trash service didn’t collect the trash on the Friday before their arrival. We apologize if the trash had not been emptied/removed before the guest arrival. Our Guest Service Manager contacted the guest by phone during their stay and offered an alternative unit, which was an upgrade. Both the guest and her husband declined that offer. That offer is the maximum benefit offered in cases where equipment failure or problems with a home are encountered, where the company is unable to resolve the issue to a guests satisfaction. However, in an effort to recompense the guest for the issues they reported with the home they stayed in, VillaDirect also reached out after their stay, to offer compensation against their reservation. No response to that attempt to resolve this complaint has been received. Instead, the guest has placed this complaint on Airbnb. VillaDirect always welcome any opportunity to reasonably resolve a guests complaint, and our offer remains open to the guest should they wish to respond. With over 5,000 families staying in the homes VillaDirect manages each year, there are occasions where we are unable to match guest expectations. Having looked at all of the notes and logs for this reservation, on this occasion, we believe that we responded to each of the guest's complaints during their stay, and offered alternatives when we were unable to resolve their complaint.
Clean and large. The game room proved to be lots of fun for my 13 year old son. The pool was a nice refresher.
Réponse de VillaDirect :
Thanks for sharing such great feedback on your experience with your stay in this VillaDirect home. Your comments help others know what to expect when they are looking for vacation rentals in Orlando. We are happy to hear that your son had a great time in the games room and around the pool! Just so you know, we do provide special offers to returning guests, so feel free to call us when you are planning your next trip for additional savings. We look forward to seeing you again soon.
VillaDirect provides families with the very best vacation rental experience and value in Orlando. With world-class hospitality from a dedicated guest service team, a variety of 2-9 bedroom luxury vacation properties, and prices to fit every budget, VillaDirect has become a leader…
Langues : English, Español, Português
Taux de réponse : 100%
Délai de réponse : Moins d'une heure
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