Dear Sylvie, I'm sorry to hear you had some problems. You never mentioned any of these things to me while you were staying? I'm sorry to hear the house didn't meet your expectations. I feel there has been a lack of communication. Well, the house has everything that's in the pictures. There's no microwave, yes, I haven't proposed we have one. About the rooms: your booking was for "one person" only so I haven't shown you how the sofa bed in the living room turns into a proper bed when you need it. That's when the booking is for 3 or more people. There's certainly hot water in the bathroom. If you had asked me how to change the temperature I would have told you. I professionally have the apartment clean before every guest. By your kind request, I accepted your very last minute booking and told you that the cleaning was partially made. I suggested that I would send the cleaning lady when you checked in but you told me you'd prefer to have that as a discount so that's what it happened. I take the blame here to have responded to your very last minute request, to have made the discount for the cleaning price as you prefered. No worries, I've learned a very good lesson. And again, I'm sorry for your experience.