POINTS FORTS DU LOGEMENT
Lave-lingeIl s'agit de l'un des rares logements de la région qui dispose de cet équipement.
Idéalement situé100 % des voyageurs récents ont attribué 5 étoiles à l'emplacement de ce logement.
Parfaitement propre3 voyageurs ayant séjourné récemment dans ce logement ont indiqué qu'il était parfaitement propre.
This beautiful traditional style Balinese accomodation is down a quiet lane way just off the main street of Jalan Legian. Great cafes, restaurants and shops are so close and then escape to the tranquil pool and cabana in your own 3 bedroom house
Fer à repasser
Parking gratuit sur place
Départ avant 11:00
Where to start... Kelly was very responsive and, when we had problems, called and discussed them with us. We have been to Bali 8 times and always stayed in private pool Villas in Seminyak in this price range. Unfortunately Kellys villa was rundown, grimy and needed maintenance an…
Réponse de Kelly :
Thank you for the feedback Kim but kindly allow me to put straight a few important details in your statement. First of all, it would be great if you came to me about your complaints in the first few days of your stay so my staffs can address it faster than waiting for a whole week of putting it all up when the sooner we fix the issues would be the better. It was unfortunate also during the week you stayed the weather in Bali was not conducive enough to improve the quality of your stay since heavy rain will hindrance the maintenance process. But since my description and photos are all clear and accurate, I am not sure how you can be misled with the kind of villa you are expecting to stay within the price range I offered. The only thing I would like to defend is the theft accusation you are implying in your review that hurt not only me as the owner but also my loyal staff who has been with us for many years. I found it strange also you only made the report of the missing sum after you had left the villa and not when you were checking out or the moment you realized you’re missing your money. Should you had immediately contacted me while you were still in the villa, we can find out if such accusation was liable or not but since you only reported it after you left the villa, neither me nor my staff should be taken into responsible for what happened then since too many possible scenarios can happened the moment you left the villa. Now we can only take your words of a ‘missing sum’ without seeing any proof of it when I have known Ketut for many years and trust her implicitly to take care of our guests (the previous reviews so far should have proven that). Overall, I am sorry you can’t enjoy your stay in the villa but I believe my staffs had done the best they could to cater your every whim. Best, Kelly.
Langues : English
Taux de réponse : 100%
Délai de réponse : Quelques heures
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